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Booking Procedure
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Please email sales@hannibals.co.uk, use the on-line enquiry form or telephone +44 (0) 1233 813105 to discuss your requirements.
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We will advise on availability of accommodation for the dates required and confirm the price.
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If you are satisfied with our offer then complete the booking form and send a copy to our address. You can download the booking form from here.
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We will hold a provisional reservation for 3 working days until your form is received by email or by post with a deposit.
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We accept cheques drawn on UK banks and building societies, bankers drafts payment by credit transfer or electronic payment by BACS/CHAPS.
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Once we have your booking form and deposit we will issue a confirmation invoice.
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The balance of your invoice should be paid not later than 8 weeks before departure.
Booking conditions
- Your reservation Payment of the non-refundable deposit of £100 per person or the full amount if the booking is within 8 weeks of departure, shall complete the contract between us. We will then send you a confirmation invoice indicating the final payment date.
- Booking and payment The person in whose name the booking is invoiced is responsible for all payments. The balance of the invoice must be received at least 8 weeks before the departure date, otherwise we reserve the right to cancel your booking and charge a cancellation fee. Any alterations to the booking will incur an additional fee of £25, unless it is to increase the number booked.
- Cancellation by you To cancel a booking Hannibals must be notified in writing. Cancellation charges will be as follows: more than 8 weeks to departure deposit only; within 8 weeks of departure 35% of the total price; within 4 weeks of departure 60% of the total price; within 2 weeks of departure 100% of the total price.
- Cancellation by us We reserve the right to cancel your holiday if payment is not received by the due date. If we cancel your holiday for reasons of "Force Majeure" which include war, political unrest, weather, strikes, acts of God, epidemics, riots, civil strife, industrial disputes, terrorist activity, natural disasters, we will notify you as soon as possible. We will offer if possible alternative arrangements of a comparable standard or a refund in respect of the arrangements shown on your invoice but without further liability.
- Web site and brochure accuracy We have taken all reasonable steps to verify the accuracy of information given. However this information is subject to alteration from time to time.
- Price guarantee Our prices are based on £1= 1.45€. We reserve the right to alter prices quoted in the event of any alteration in rates of foreign exchange, level of government or local taxes which may increase the holiday price by more than 2%.
- Complaints Any complaints in respect of the standard of accommodation or catering supplied should initially be taken up with the hotel or agent concerned. In the event of the hotel or agent failing to rectify the problem then the complaint should be reported to our representative in the resort. Any dispute that cannot be settled amicably at the time then a complaint form should be completed in the resort and submitted to our office in the UK. No complaints will be accepted which relate to snow conditions and/or weather or travel delays however caused, or to closure of ski lifts or any aspect of ski guiding.
- Damage by and behaviour of clients We will be entitled to recover the cost of any damage or loss of property or goods caused by clients. Clients undertake not to disrupt enjoyment of others or in any way damage the reputation of Hannibals. Only persons booked into self-catering accommodation may use it.
| © Hannibals 2004 | web design by Paul Kentish IT Consultancy |
last updated 19th July 2004 |